Help Center

We currently ship across Canada. For international orders, please contact our support team for availability.

Yes. Orders above CAD 100 qualify for free standard shipping across Canada.

Once your order has shipped, you will receive an email with your tracking number. You can use the link to follow your delivery status in real time.

At the moment, we only offer standard shipping. Express options may be added in the future.

We offer standard shipping across Canada for CAD 15 on all orders. Shipping is processed quickly, and tracking details are shared once your order is dispatched.

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, PayPal and Shop Pay. You’ll see all available methods at checkout.

Yes — our website uses secure payment gateways and encryption to protect your information. You can checkout with confidence.

No hidden fees. Shipping cost is shown at checkout and payment processing uses standard rates. For orders over CAD 100 you qualify for free standard shipping across Canada.

Standard shipping across Canada typically takes 3 to 7 business days from dispatch. Orders are usually processed within 1–2 business days after payment confirmation. Tracking details will be provided once your order is shipped.

If your order has not yet shipped, contact us immediately via the online Contact form or WhatsApp. Once an order has shipped, it may need to follow our returns process

Returns and refunds are handled by prior approval only. Sale items and gift cards are not eligible for returns. For perfumes and other items, see product-specific terms for eligibility. Please allow 3-5 business days for a refund to be issued once we receive and process your returned package.

Orders above CAD 100 qualify for free shipping across Canada. If you qualify for free shipping and decide to return the order, you may be responsible for return shipping and standard rules apply (subject to prior approval).